Waseley Hills Crematorium praised for ‘excellent level of service’

Waseley Hills Cemetery & Crematorium has been praised by an industry inspector for delivering an “excellent level of service provision.”

Stuart Connelly, an inspector for the Federation of Burial & Cremation Authorities (FBCA), concluded that he “did not feel it necessary to make any recommendations” following his visit to the site in January.

The Crematorium Compliance Scheme involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest.

Mr Connelly scored the crematorium 100% for administration, grounds and memorialisation, and service and staff.

Waseley Hills Cemetery & Crematorium Manager Claire Montague said: “I was particularly pleased that we were awarded full marks for Service and Staff by the inspector.

“People are at the heart of everything we do, as we strive to provide exceptional service and care to the families we support.

“Whether we’ve been entrusted to help organise, and deliver, a funeral service or have been asked to assist the bereaved memorialise their loved ones in a wide variety of ways, we are committed to delivering the highest level of service which we can only do by having the right people in place.

“Getting full marks from the FBCA inspector for ‘Service and Staff’ is a valuable, and welcome, endorsement of my colleagues here at Waseley Hills Crematorium and the outstanding care and support they provide, every day.

“Mr Connelly was impressed with the knowledge and dedication of our individual team members and noted their professionalism and care.

“All these comments from the inspector speaks volumes about the kind of people who work here and this sends a strong message to local families about the exceptional service they will receive from us.”

Waseley Hills Cemetery & Crematorium is part of Westerleigh Group, one of the UK’s largest independent owners and operators of crematoria and cemeteries, with 41 sites in England, Scotland, and Wales, all set within beautifully landscaped gardens of remembrance which provide peaceful places for people to visit and reflect.

Mr Connelly found the crematorium “…to be operating in accordance with the three key areas of compliance: 1. The Cremation Regulations 2009, relating to statutory documentation; 2. The Defra Process Guidance notes 5/12, relating to cremation; and 3. The Code of Cremation Practice, relating to all aspects of the service.”

Claire added: “We also received top marks for grounds and memorialisation, which was also extremely pleasing.

“Westerleigh Group is always looking for new ways for families to honour their loved ones, and getting full marks in this category validates our efforts. .

“Today, there is an increasing demand for both services and memorialisation to be as uniquely personal as possible to the person being remembered and we work hard with local families to deliver something that forms a fitting long-term tribute to their loved ones.”

To find out more about Waseley Hills Crematorium, the services it provides, and the exceptional care and support it delivers, visit:  www.waseleyhillscrematorium.co.uk